Frequently Asked Questions

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We recommend reserving your transportation as early as possible, especially during holidays, major events, and peak travel seasons. While we can often accommodate last-minute requests, booking in advance ensures the best vehicle availability and allows us to provide the highest level of service. 

Yes. We monitor all commercial flight arrivals in real time and automatically adjust for delays or early arrivals whenever possible. Your chauffeur will be dispatched based on your flight's actual arrival time, helping ensure a smooth pickup experience without unnecessary stress. 

Yes. Additional stops can be added to your reservation either when booking or during your trip. Additional time and mileage charges may apply depending on your itinerary. Simply let us know your travel plans, and we'll be happy to customize your reservation. 

Yes. Through our carefully vetted affiliate network, we coordinate professional chauffeured transportation in cities across the United States and around the world. Whether you're traveling for business or leisure, you'll enjoy the same high standards of service, professionalism, and reliability you expect from Excelsior. Burbank Airport, Long Beach Airport, John Wayne Airport, Ontario International Airport, and private FBOs throughout Southern California. 

Our limos can accommodate anywhere from 6 to 20 passengers depending on the type of limo.

Yes. Child safety seats and booster seats are available upon request for an additional fee. Please let us know your child's age, weight, and height when making your reservation so we can provide the appropriate seat in compliance with California safety requirements. 

Absolutely. We offer a fleet of luxury executive SUVs that provide additional passenger space, increased luggage capacity, and enhanced comfort. SUVs are an excellent choice for airport transfers, corporate travel, private aviation, families, and travelers with extra luggage. 

Our fleet includes luxury sedans, executive SUVs, and premium Sprinter vans designed for airport transportation, corporate travel, private aviation, executive meetings, and special occasions. Every vehicle is professionally maintained, meticulously detailed, and operated by experienced chauffeurs. 

Yes. Every Excelsior chauffeur undergoes a thorough screening process, including background checks, DMV record reviews, and professional training. Our chauffeurs are selected for their safety, professionalism, discretion, and commitment to delivering an exceptional client experience. 

We accept all major credit cards and provide secure online payment processing. Corporate accounts and direct billing options are also available for qualified businesses and repeat clients. 

Yes. Excelsior operates 24 hours a day, 7 days a week, including weekends and holidays. Whether you have an early morning departure, a late-night arrival, or a last-minute transportation request, our team is available to assist you. 

Absolutely. We offer a fleet of luxury executive SUVs that provide additional passenger space, increased luggage capacity, and enhanced comfort. SUVs are an excellent choice for airport transfers, corporate travel, private aviation, families, and travelers with extra luggage. 

Since 2002, Excelsior has earned a reputation for exceptional reliability, professional chauffeurs, luxury vehicles, and outstanding customer service. As a veteran-owned company, we take pride in delivering transportation with integrity, precision, and attention to detail. Whether you're traveling across town or across the country, our goal is simple: provide a first-class experience from pickup to destination. 

Yes. Excelsior specializes in private aviation transportation throughout Southern California, including Van Nuys Airport (VNY), Signature Aviation, Clay Lacy Aviation, Atlantic Aviation, and other fixed-base operators (FBOs). We regularly serve private jet passengers, executives, flight crews, and VIP travelers. 

Yes. LAX is one of our most requested destinations. We offer curbside pickups, baggage meet-and-greet service (when available), flight tracking, and luxury transportation to and from Los Angeles International Airport. 

Yes. We provide reliable chauffeur service to and from Hollywood Burbank Airport (BUR) for business travelers, families, and private aviation clients. 

Yes. Our chauffeurs regularly serve Long Beach Airport (LGB), Ontario International Airport (ONT), John Wayne Airport (SNA), and airports throughout Southern California. 

Luggage capacity varies by vehicle. Our reservation specialists will help recommend the appropriate vehicle based on the number of passengers and the amount of luggage you'll be traveling with. 

Yes. Hourly service is available for business meetings, roadshows, shopping, weddings, sporting events, concerts, evenings out, and any occasion where you need a professional chauffeur available throughout your reservation.

Yes. We proudly serve businesses of all sizes with professional executive transportation, centralized billing, online reservations, and dependable service designed to support busy professionals and executive assistants. 

Yes. Through our trusted affiliate network, we can coordinate professional chauffeured transportation throughout the United States and many international destinations. 

Yes. Every vehicle in our fleet is fully licensed, commercially insured, and professionally maintained to meet or exceed applicable safety standards. 

Whenever possible, we are happy to honor chauffeur requests for returning clients. While availability cannot always be guaranteed, we will make every reasonable effort to accommodate your preference. 

Absolutely. Many of our clients arrange transportation for family members, business associates, executives, clients, and guests. We'll keep you informed while ensuring your passenger receives exceptional service.

Prior to your reservation, you'll receive your chauffeur's name, contact information, and vehicle details so you know exactly who to expect.